Privacy

Website Privacy Policy



1. General

This Privacy Policy sets out how we (The Will Practice & Associates Ltd. trading as The Will & Probate Practice) obtain, store and use your personal information when you use or interact with our website.
Please note that if you enlist our services, both parties may enter into a separate agreement that will govern the processing of all information and data collected by our firm in connection with the service, including some data collected through our website. Such agreement takes precedence over any conflicting provision in this Privacy Policy.
This Privacy Policy is effective from 1st June 2019.

2. The information that we collect and where we get it from

We collect or obtain your information only when you provide it to us (e.g. by contacting us).
We do not collect personally identifiable information about you unless you choose to fill out a form, found on the site or to email us directly.
The personal information that we process includes:

  • basic information, such as your name
  • contact information, such as your address, email address and phone number;
  • Any other information relating to you which you may provide to us.

3. How we use the information we collect

We may do the following with your personal information:

  • Use it to respond to your inquiry or form you have completed
  • use it for our legitimate business interests, such as undertaking business research and analysis, managing the operation of our websites and our business.

4. Grounds for using your personal information

We rely on the following legal grounds to process your personal information, namely:

  • Consent– we may (but usually do not) need you consent to use your personal information. You can withdraw your consent by contacting us (see below).
  • Legitimate interest– we may use your personal information for our legitimate interests, some examples of which are given above.
  • Compliance with law or regulation– we may use your personal information as necessary to comply with applicable law/regulation.

5. How we share information with third parties

We do not sell or rent or pass on your personal information to third parties.
We may share your personal information with third parties, only to the extent necessary to run our business, provide a service to you, comply with the law, enforce our legal rights or because you have provided consent. For example if one of our probate cases became contentious we may after seeking your permission pass your details to one of our associates who deal with contentious probate.
This may include the following.

  • Third parties relevant to the services that we provide.
  • To the extent required by law, regulation or court order, for example, if we are under a duty to disclose your personal information in order to comply with any legal obligation.
  • Where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process.

6. Links to other websites

Our website does not contain links to other websites run by other organisations. But it possibly could do in the future. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

7. Website forms

The data that you submit via a form will not be stored within this website’s own database or in any of our internal computer systems. We simple use it to reply to your inquiry and occasionally to monitor the effectiveness of our web site.

8. 16 or Under ?

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

9. Keeping your information and information security

How long we hold your personal information for will vary and will depend principally on:

  • Whether as a result of your inquiry you engage us to provide a service, (if you do not your email and associated information will be deleted immediately).
  • If you do engage us then the purpose for which we are using your personal information may mean we will need to keep the information for as long as is necessary for the relevant purpose, and
  • legal obligations – laws or regulation may set a minimum period for which we have to keep your personal information.

We will ensure that the personal information that we hold is subject to appropriate security measures.

10. Cookies

Our web site does not make use of cookies. However, we do utilise Google Anaytics which monitors types of traffic and not personal details.

11. Your choices and rights

You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the details set out below.
These rights include:

  • Obtaining information regarding the processing of your personal information and access to the personal information which we hold about you. Please note that there may be circumstances in which we are entitled to refuse requests for access to copies of personal information. In particular, information that is subject to legal professional privilege will not be disclosed other than to our client and as authorised by our client.
  • Requesting that we correct your personal information if it is inaccurate or incomplete.
  • Requesting that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information, but we are legally entitled to retain it.
  • Objecting to, and requesting that we restrict, our processing of your personal information in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal information but we are legally entitled to refuse that request.
  • In some circumstances, receiving some personal information in a structured, commonly used and machine-readable format and/or requesting that we transmit those information to a third party where this is technically feasible. Please note that this right only applies to personal information which you have provided to us.
  • Withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so.
  • Lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by us. We can, on request, tell you which data protection authority is relevant to the processing of your personal information.

12. Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

13. How to contact us and other important information

If you would like further information on the collection, use, disclosure, transfer or processing of your personal information or the exercise of any of the rights listed above, please contact us. You can do this by writing to us at help@thewillpractice.co.uk

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